Refund policy

Returns & Refunds

We want you to be happy with your purchase. Please review our return policy before placing your order.

Ready-to-Ship Items

Returns are accepted for eligible ready-to-ship items. You must contact us within 7 days of delivery to request a return.

To be eligible for a return, the item must be:

  • Unused, unworn, and uninstalled
  • In its original condition
  • Free from alterations, washing, styling products, odors, or damage
  • Returned in its original packaging when possible

For hygiene reasons, hair products that have been worn, installed, washed, altered, or otherwise used cannot be returned.

Custom & Personalized Orders

Custom-made, personalized, made-to-order, or specially modified items are final sale and cannot be returned or exchanged, unless the item arrives damaged, defective, or there was an error on our part.

This includes custom colors, lengths, quantities, designs, and other modifications requested by the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Photos of the item and packaging may be requested.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to our error.

Please contact us before sending any return. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect an approved return, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to our error.

Please allow additional processing time for your bank or payment provider to post the refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already entered production or have been shipped may not be eligible for cancellation.

Contact Us

For return, refund, cancellation, or order-related questions, please contact us using the contact information provided on our website.